- Restart Echo. You should start by resetting the power cycle for your Echo.
- Check Currently Streaming Devices.
- Check Linked Accounts.
- Check Subscription.
- Check Availability of Song.
- Set Prime as Default Music Provider.
- Turn off Explicit Filter.
- Update Amazon Country.
Why can't I hear music on my Amazon Echo?
Make sure that your Echo Link or Echo Link Amp is powered on. Check that your Echo Link or Echo Link Amp are online and visible in the Alexa app. If your device isn't in there, or shows as "offline", try setting up the device again. Check that other devices connected to your Wi-Fi network are working.
Why does my echo device stop playing music?
As mentioned above, there are a few reasons why your Echo Dot will stop playing music, most of which involve a poor Wi-Fi connection. Connection issues with Wi-Fi generally stem from interference, too many linked devices, outages, and distance between the Echo Dot and the router.
Why is my Alexa responding but not playing music?
One of the most popular and go-to solutions for fixing any Alexa device when the music stops playing, or any other problem, is also the simplest: unplug the device, wait for a minute, and then plug it back in. In many cases, this hard reset is all Alexa needs to get rid of any bugs and start working as intended.