What happens if an item is delivered to the wrong address?
What happens if an item is delivered to the wrong address?
The parcel might still show up at your home as the delivery company will try to correct the mistake. If the courier company informs you that they failed to retrieve your package and it is declared lost, you should file a claim to collect a refund.
Is it illegal to keep a package wrongly delivered to you?
You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.Dec 1, 2016
Who is responsible for a package delivered to the wrong address?
The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.
Can you keep Amazon packages wrongly delivered to your house?
If you arrive home to an Amazon package at your door that's not yours, you may wonder what you're supposed to do with it. According to the FTC, you are not obligated to resend the package to either the intended recipient or Amazon, so technically you could keep the order.