Once you buy the NetSpend card, you can't get a refund on it. You can cancel it after you withdraw all the funds you have on it. You can also report a problem with NetSpend and get refunded in special circumstances.
Can you take back a prepaid card?
However, most prepaid credit cards—including those issued by Visa and MasterCard (meaning nearly all of them)—are treated just like regular credit cards. This means that you can receive a refund by returning the item as you would when you paid with cash or a debit card.
Does NetSpend refund stolen money?
The refund is for all of the money you lost, and we want to be sure you get it back. If you think you should have gotten a notice from NetSpend and didn't — or if you have problems getting your money back, please let the FTC know. Email us at NetSpend@ftc.gov.2017-06-13
What if I lost my NetSpend card?
If your card is lost or stolen, call us immediately at 1-86-NETSPEND (1-866-387-7363) so we can make sure that anyone who finds your card can't use it. You can also sign into your Online Account Center and report your card lost or stolen under the Help tab.
How do I cancel my NetSpend order?
To do this, call us at 1-866-387-7363, or log in to the Online Account Center to close your account.
Can you get a refund on a NetSpend card?
Once you buy the NetSpend card, you can't get a refund on it. You can cancel it after you withdraw all the funds you have on it.
How do I contact NetSpend customer service?
Email us. Cardholders should email us through your secure inbox. Log in to the online Account Center to use this service. Other inquiries can be sent to customerservice@netspendallaccess.com.
How do I dispute a NetSpend transaction?
Contact Customer Service via our toll-free number 1-866-387-7363 or file an online dispute. Log in to the Online Account Center to get started. From the main menu, select 'Help' and then 'File a Dispute' to start the dispute process.
How long does it take for a refund to go back on NetSpend card?
You have to apply to NetSpend to get your money back. And you have to apply by October 7, 2017. If you get a notice, please respond as soon as you can: NetSpend will mail your refund check within 30 days after you make your request.2017-06-13
Can I get my money back from NetSpend?
Once you buy the NetSpend card, you can't get a refund on it. You can cancel it after you withdraw all the funds you have on it. You can also report a problem with NetSpend and get refunded in special circumstances.