Can you return used makeup without a receipt?

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The shipping offer is valid for US addresses.Standard shipping and returns are free with any purchase.For $5.00 you can upgrade to 2nd Day Shipping.Standard shipping is always free on gift cards.No offer code is required.The shipping offer is not applicable to Pro members.Same day processing is available if you place your order before 3:00 PM.Due to the volume of orders, processing may take a few days.

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Call us or send us a message.The Online Customer Service Team will be happy to assist you with eligible returns, with a free return label, return instructions and the return shipping address.If you received the item as a gift or wish to exchange it for another item, directions will be provided.Only products purchased on maccosmetics.com can be returned.

If you want to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you.

MAC Cosmetics Online guarantees your satisfaction.If for any reason you are not completely satisfied with the products purchased from MAC Cosmetics Online, you can return the unused portion for exchange or refund.

You can get free shipping on your return package if you return items by mail.Follow the four easy steps to return by mail.

The Online Service Team will be happy to help you with eligible returns, with a free return label, return instructions and return shipping address.If you received the item as a gift or wish to exchange it for another item, directions will be provided.Only products purchased on maccosmetics.com can be returned.If you want to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you.

3.Carefully pack items into the box.Attach the label to the outside of the box.

4.You can request a package pick-up by calling 1.800.PICKUPS.Instructions are included in the email.

The MAC Store in the United States excludes department stores and airport locations.

We can't accept gift returns in MAC Stores.If you would like to return a gift, please email us at maconlineservice@maccosmetics.com.

Bring in the item you are returning and show the artist your order number from your email.

How long will it take for me to receive a credit?Within 7–10 business days, returns are processed.The issuing bank's time to post a credit to your account can vary.Please contact the issuing bank if you have any questions.

There are two transactions on my credit card when I exchange an item.Can you explain?A credit is issued for the returned item when an exchange is requested.In exchange for the requested item, a new order is processed.Two transactions will be posted to your account, a credit for returned items and a charge for items requested in exchange.Once authorized, billing for the exchange item will be posted to your account.Depending on the bank's processing times for credits, it may take longer for the credit to post to your account.

I used a credit card to make my purchase.Is it possible to exchange my order?Yes.If you would like to make an exchange on an order that was paid with AfterPay, please send us a message or call us.You will need a credit card to process your exchanges with our Online Service Team.

I received the wrong product.Can I get it back?If you have a problem with your online order, please message us.

My item was damaged when it arrived.What should I do?If you received damaged merchandise, please retain the box, packaging and all contents and please message us or call us.

I don't want the gift-giver to know that I want to return a gift.Can you help?If you would like to return an item you received as a gift, please message us or call us.Our Online Service Team will be happy to help you with your returns.

Is it possible to return or exchange a product purchased at a MAC Cosmetics store?At MAC Cosmetics Online, we only accept returns and exchanges for products purchased on our website or by an artist using our in-store app.Products purchased from a MAC store should be returned to the store where they were purchased.If this is not possible, please send us a message with our Consumer Communications team.

Is it possible to return or exchange a product I bought at MAC Cosmetics Online?The MAC Store in the United States is the only place we can accept returns.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment.It is normal for the shipping carton to show some wear, however if damage occurred to the item in your shipment, please retain the box, packing materials and items inside and contact us as soon as possible.We need a message from you.

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