It turns out that the best rental car company in terms of customer satisfaction was Enterprise with 805 points (out of a possible 1,000), followed closely by National with 797. Alamo was a more distant third with 776 points (all 3 companies are owned by Enterprise Holdings).
Is Enterprise better than Hertz?
According to the 2019 survey by trusted market research company JD Power, Enterprise scored highly for their website and app (placing second and third respectively), as well as placing second for overall customer satisfaction, with 855 points out of a possible 1,000 possible points and just one point behind leaders 28 Jun 2021
Why is Enterprise Rent a car so successful?
First, the company still keeps 60%, which is a huge margin. More importantly, this ownership structure is what has truly fueled Enterprise's success. By setting up such a generous incentive program, Enterprise employees bend over backwards to take care of customers, leading to increased business.
How do I contact Enterprise corporate office?
- Customer Service. 1-855-266-9565.
- Roadside Assistance. 1-800-307-6666.
- Enterprise Plus® Member Services. 1-866-507-6222.
- Customers with Disabilities. 1-866-225-4284.
Where is the corporate office for Enterprise car rental?
St. Louis, Missouri, United States
Can you sue Enterprise car rental?
If you wish to sue Enterprise, you must be able to show that you were owed a duty of care that was breached in some way and resulted in an accident that caused you physical harm. This is the basis for all personal injury claims, but in most events, you will only be able to sue the driver of the rental car.
Do enterprise give refunds?
Once the vehicle is returned, Enterprise will refund your checking account the amount of the deposit. The time it takes to post the refund to your account will depend on your bank. Typically, you should see a refund in approximately 5 to 10 business days.
Does Enterprise take good care of their cars?
Though Enterprise sells vehicles up to 8 years old, the average Enterprise car spends one year in rental service. Well-maintained and serviced. Enterprise follows manufacturer-recommended maintenance schedules and performs regular inspections. A private seller may not have performed that level of maintenance.12 Jun 2020
Is Enterprise rental reliable?
Enterprise Rent-A-Car is a reputable car rental company with locations all across the world. It offers a wide selection of safe and reliable cars for just about any budget.
Is Hertz more expensive than Enterprise?
What's the morale of the story? Enterprise Rent A Car appears to be the low cost provider $20 “cheaper” per day, but when you look at the total cost of the solution and value of it, it's actually more expensive, an inconvenience, and provides less value than Hertz!5 Dec 2013
Is Hertz same as Enterprise?
Enterprise Holdings, Inc. is an American private holding company headquartered in Clayton, Missouri in Greater St. It is one of the three big rental car holding companies in the United States, holding a 33.2% market share, placing it behind the Hertz Corporation and ahead of Avis Budget Group.
Why is Hertz so much more expensive than Enterprise?
The biggest reason Hertz is more expensive than Dollar is because it can be. Their offering is tailored more towards price-insensitive business travelers who value time over money.