L.L. Bean Lifetime Warranty Ending To the disappointment of many shoppers, L.L. Bean stopped offering a lifetime warranty on its products. The reason for changing the policy is that many customers abused it and filed warranty claims for shoes bought at yard sales or heavily-worn old items.
Does L.L.Bean still have lifetime warranty on backpacks?
Last week, Shawn Gorman, L.L. Bean's Executive Chairman, wrote an open letter to customers about their guarantee. ... A Letter to Our Customers, Since 1912, our mission has been to sell high-quality products that inspire and enable people to enjoy the outdoors.Feb 18, 2018
When did L.L.Bean's return policy change?
Starting in August 2014, L.L.Bean began to make a few revisions to its return policy, including a change in September 2017 that refused the returns of items that were either lost, damaged or sent back “for personal reasons unrelated to product satisfaction.”Mar 19, 2019
What is L.L.Bean's new return policy?
If you are not 100% satisfied with one of our products purchased directly from L.L.Bean, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship.
Did L.L.Bean have a lifetime warranty?
L.L. Bean's outdoor gear — including its signature Bean Boots prized by campers and hipsters alike — is no longer guaranteed for life. ... The previous lifetime guarantee, which enabled customers to return products years — or even decades — after purchase, has long been a selling point for the company.Feb 9, 2018
Did L.L.Bean change their return policy?
L.L.Bean is facing a fourth lawsuit over return-policy changes it implemented in February, when it replaced its famous lifetime guarantee with a limited one-year, receipt-required arrangement.May 25, 2018