We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order. All returned items will be inspected upon arrival.
How do you change size on ASOS?
- Step 1: Click Fit Assistant. Click on 'Find your Fit Assistant size' next to the size dropdown if you're new to Fit Assistant or your Fit Assistant size if it shows.
- Step 2: Fill in or edit your details. Fill in or edit: Your height (in cm or inches)
How does ASOS deal with returns?
If you return an item within 28 days of receiving it, we'll give you a full refund. If you decide to return something within 29 to 45 days of it being received, an ASOS gift voucher will be issued to you instead, and any Klarna instalments will still apply.
Is it easy to return to ASOS?
Returning an item to ASOS is easy and in most cases FREE, however, you should always check your ASOS return policy before shipping your item back, as returns policies can change.
Is ASOS exchange free?
Are all ASOS returns free? The majority of ASOS returns are free, but some locations will require you to pay for postage. ... If you are required to pay postage, you can get the best price using Parcel Monkey's shipping calculator.
Do ASOS reject returns?
In most cases, returns will be totally fine. Acceptable reasons would be if the clothes don't fit, or if you simply don't like them in person compared to what they looked like on the website. As long as the item is still in its original condition, ASOS accepts the returns for free.Apr 5, 2019
Can I return ASOS in another bag?
Do I need to send anything back to you with my consolidated return? No - all you need to do is send your items back, alongside any opened or used ASOS packaging that you've received with any recent orders. ... The more ASOS plastic packaging we get back, the more we can recycle back into new ASOS bags.
Can I return ASOS in any bag?
Do I need to send anything back to you with my consolidated return? No - all you need to do is send your items back, alongside any opened or used ASOS packaging that you've received with any recent orders. ... The more ASOS plastic packaging we get back, the more we can recycle back into new ASOS bags.