How do I create an impact urgency priority matrix?

Set up your service project in a way that makes it easier for your agents and customers to get help.

With next-gen service projects, your teams can manage their own work and process, without having to reach out to a Jira admin.

There is a strategic approach to designing, delivering, managing, and improving the way businesses use IT.

You'll want to understand the core capabilities of the products to get the most out of them.

The priority rating in Jira Service Management is used to create an impact and urgency matrix.You can either start with this or create a completely new matrix.

The examples listed above are just examples.It is possible to create priorities for your service project.For more details, see Defining priority field values.

The Select List has two custom fields, each containing the values from the previous table.

The highest transition will have a post function that changes the Priority field to Highest.The Medium transition will have a post function to set the value to Medium, and the Priority field to High.

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