Shipping and returns are free. To ensure your return is free you must follow the steps in our Return Policy where you will be able to print off a prepaid return label.
Can I return my Raybans?
Ray-Ban accepts returns within 60 days of the purchase date. Additional fees will be presented to you via email before shipping the item. When returning the product, you may qualify for a: Refund. Exchange for a different item.
Can I exchange Ray-Ban sunglasses?
REFUNDS AND REPLACEMENTS We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. All refunds will occur via the original payment method.
Can I replace Ray-Ban sunglasses?
Yes! Whether your old lenses are scratched or damaged, or you just want to switch up the look of your shades with a new mirror color, it's easy to refresh your Ray-Ban sunglasses and replace your lenses with Fuse Lenses.
Why can't I return my Ray Bans?
When you use the Ray-Ban Remix feature to design your sunglasses online, you can't return the item. Customized sunglasses can't be returned as the pair was made especially for you and by your design. Custom-made products are eligible for returns only in case the item is faulty.
Does Ray-Ban charge for returns?
Shipping and returns are free. To ensure your return is free you must follow the steps in our Return Policy where you will be able to print off a prepaid return label. If you choose an alternative method to return your item, we cannot reimburse you for the cost.