How do you conduct a customer discovery interview?
How do you conduct a customer discovery interview?
- DO NOT mention your idea/invention/solution. ...
- always Have a Hypothesis Going In. ...
- Emphasize current and past behavior over future behavior. ...
- Show some weakness. ...
- Embrace the “see what happens” mindset.
How do you ask a customer for discovery questions?
- What is the hardest part about doing the thing that you're trying to do/achieve/solve? ...
- Tell me about the last time that you encountered this problem. ...
- Why was this hard? ...
- What, if anything, have you done to try to solve this problem?
What are good customer interview questions?
- What do you think of this product? ...
- How can we improve this product? ...
- If you were in charge of this product what would you change? ...
- Now that you have this product, what's the #1 thing you're able to do that you weren't before?
How do you do customer discovery?
- Step One: Define a Hypothesis. The first step is to form a hypothesis that defines both the problem and the solution you are proposing. ...
- Step Two: Define Your Assumptions. ...
- Step Three: Ask (Good) Questions. ...
- Step Four: Evaluate and Refine.
How do you interview a customer discovery?
- Come prepared, have it clear in your mind what you want and how to get it. ...
- Smile and be kind, interviews contribute to making the whole process more human. ...
- Create a connection when meeting customers. ...
- Keep in mind that it's an opportunity to learn, not to sell.
What questions should I ask a customer about a product?
- How likely is it that you would recommend this company to a friend or colleague? ...
- When looking for this product, how likely are you to consider our company first? ...
- How did you hear about us? ...
- Why did you choose us as your service provider? ...
- What problem would you like to solve with our product?
What is a customer discovery meeting?
What is a discovery session? The goal of a discovery session is to ask questions and listen to what your potential client has to say. It will tell you what struggles they have and give you an insight into what they want to achieve. By conducting this meeting you can find out: Your potential client's current challenges.May 11, 2017
What is the purpose of customer discovery?
The goal of customer discovery is figuring out who your customers are and whether your idea will appeal to them. You are not trying to figure out what every customer wants or needs. When you are looking for your initial customers, you are not looking for the masses.
How do you run a customer discovery meeting?
- Step 1: Book a meeting with your stakeholders or client. ...
- Step 2: Read up on any existing documentation. ...
- Step 3: Prepare your discovery questions. ...
- Step 4: Ask the questions and document the responses. ...
- Step 5: Follow up with your stakeholders or client.