What are the four steps in having a difficult conversation?
https://www.youtube.com/watch?v=LV6bFY4WmZU
How do you prepare for difficult challenging conversations?
- Determine the purpose of the conversation.
- Adopt the right approach.
- Recognise and manage your emotional state.
- Challenge you own assumptions and beliefs.
- Plan the exchange.
- Provide an opportunity for preparation.
- Open the conversation.
Why is it important have conversations about difficult topics?
When we participate in difficult conversations we have an opportunity to build trust and respect. We also learn we can challenge each other without fear which means our relationships with other people and/or organizations improve greatly.25 mar 2015
What is the third story in difficult conversations?
The third is the Identity Conversation. We hate when we feel like our character is being challenged. With the example of the neighbor's barking dog, maybe it's hard for you to confront the neighbor about it because you consider yourself a really friendly and relaxed person.11 oct 2019
What is the and stance?
Readers are encouraged to understand the other side of a story by adopting the “And Stance.” Adopting the “And Stance” requires accepting both sides of a story, which is often hard to do. It means accepting that we feel hurt while also accepting that the other person didn't intend to hurt us.15 jul 2019
What are three techniques for approaching difficult conversations?
- Take the bad with the good. Balance whatever you have to say that's difficult with something positive for the employee to go away with. ...
- Don't Make it Personal. ...
- Offer Support and Leadership.