You may experience situations when the game hangs or freezes if you play it on your mobile device.The game will freeze on you if you are in the middle of a level.There are a few things you can do when this happens.
Step 1: You can open the app store.
The icons for the App Store and the Play Store can be found on both devices.Your device will have an app store.
Step 2: The version should be up-to-date.
You can find the game app in the app store if you search for it.You will only be able to open the app if your current version is up-to-date.
Step 3: The app should be updated.
If the app is old, an update button will appear.The most recent version of Candy Crush will be updated.The latest version should contain all the necessary fixes for a lot of issues.
Step 4: The app has been updated.
The app store should be closed once the update is done.Look for the app on your phone.Candy Crush can be played again.
Step 5: You should uninstall the game.
A fresh install can address issues such as freezing.To uninstall on the App Store, tap and hold the Candy Crush app icon until it shakes, and then tap the "X" button to uninstall it.The Application Manager can be opened from the settings.There is a list of downloaded apps.If you tap on it, you'll get to the uninstall button.
Step 6: You have to install the game.
Search for Candy Crush in your device's app store.Select it, then tap the button to install it.
Step 7: You can connect to Facebook.
You can find the Candy Crush app on your device once the installation is done.You can connect on the welcome screen.You need to do this in order for your game to be connected to your Facebook account.
Step 8: Start playing again.
You can choose the level where you left off and start playing again.
Step 9: Take a look at other running apps.
There are a lot of apps running at the same time.This can slow down your device and the apps.To see all the running apps, double-tap the Home button.To see the list of running apps, you have to open the Application Manager from the settings.
Step 10: The running apps should be closed.
It is possible to free up some memory and speed up your device by closing some of the apps you are currently not using.Go to each app you aren't using to close it.Each app that you want to close should be swiped away.
Step 11: You can restart the device.
If you choose, restarting your device can help free up memory and speed up your apps.
Step 12: It's time to start playing.
You can find the Candy Crush app on your device.Candy Crush can be played again.