How to uninstall Cylance without password - Spiceworks
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We experienced and thanks to good backups, quickly recovered from a ransomware attack a while ago and after reviewing our endpoint protection solution, we decided on Trend Micro Office Scan and deep security especially since it clearly shows how they deal with ransomware especially in event of an incident.The only thing I can do besides looking into our environment is remove cylance since the only difference before and after the attack is 2 antivirus solutions on each system.Since I installed Trendmicro in coexist mode it shouldn't make a difference, however there are way too many errors resulting from cylance quark and unable to clean since the file it detected actually does not exist when I follow up with the logs.
Maybe there will be some improvement if I can get rid of cylance and clear the errors in office scans.I'll try to figure out the active directory if not.
This was from our service provider.It wasn't possible to add or remove programs from the Windows control panel after we deleted the endpoint in our Cylance dashboard.The solution worked for us.Before attempting, be sure to back up your registry.
An offline device that can't access the console will need to make changes manually to the registry to uninstall the product.To take ownership of the Cylance registry hive on the device, you need to click on HKEY_LOCAL_MACHINESOFTWARECylanceDesktop folder.You need to change the current owner from a system to a domain administrator.You should be able to uninstall the Cylance service once the device is back up.msiexec is a command line uninstall option.
1st.If you have experienced it, you should never have 2 antivirus on the same system or network.Even if a antivirus says "I can be installed in Coexist mode", that's not necessarily true for the other one, so there needs to be research done about both of them.The entire network is suffering because the 2 Antiviruses are competing for supremacy and are scanning the same files.
Every service provider will push their own product because it means they are thinking about making money and not necessarily right or wrong.
If this is a case of them not giving you the password to remove the AV, you have many tools to do it on your own.We have to put the client first in IT because of the service provider.If you have your other AV in place and ready to install plus licenses and confirmation from your client, then you can remove it and let the service provider do their job.
Trend Micro is heavy on the system and can cause his type of issue alone.Cylance would need to have folders excluded so it doesn't interfere with Trend.There is a list of folders that should not be included in Trend.
Slow apps and slow systems can be caused by memory protection in both Trend and Cylance.I would be happy to discuss Cylance with you.
There are a lot of pieces of information that need to be considered before removing Cylance.
We sell a few next-gen solutions and have had great results so far.It's hard to recommend keeping both installed if you blow holes in almost every other solution out there and combine that with massive amounts of system resource utilization.
This was from our service provider.It wasn't possible to add or remove programs from the Windows control panel after we deleted the endpoint in our Cylance dashboard.The solution worked for us.Before attempting, be sure to back up your registry.
An offline device that can't access the console will need to make changes manually to the registry to uninstall the product.To take ownership of the Cylance registry hive on the device, you need to click on HKEY_LOCAL_MACHINESOFTWARECylanceDesktop folder.You need to change the current owner from a system to a domain administrator.You should be able to uninstall the Cylance service once the device is back up.msiexec is a command line uninstall option.
1st.If you have experienced it, you should never have 2 antivirus on the same system or network.Even if a antivirus says "I can be installed in Coexist mode", that's not necessarily true for the other one, so there needs to be research done about both of them.The entire network is suffering because the 2 Antiviruses are competing for supremacy and are scanning the same files.
Every service provider will push their own product because it means they are thinking about making money and not necessarily right or wrong.
If this is a case of them not giving you the password to remove the AV, you have many tools to do it on your own.We have to put the client first in IT because of the service provider.If you have your other AV in place and ready to install plus licenses and confirmation from your client, then you can remove it and let the service provider do their job.
I tested first with several different systems and double-checked with the vendor before doing anything, I think we all know about 1 and 2, it can be as bad as BSOD and systems never boot.I requested for the uninstall even before I finished configuring the new policies on the dashboard so was hoping to have a few hours to uninstall the old one.I didn't plan to have any time in between where there was no protection at all.
I've tried several uninstallers, including iobit uninstaller and revo uninstaller.Neither of them worked.
This was from our service provider.It wasn't possible to add or remove programs from the Windows control panel after we deleted the endpoint in our Cylance dashboard.The solution worked for us.Before attempting, be sure to back up your registry.
An offline device that can't access the console will need to make changes manually to the registry to uninstall the product.To take ownership of the Cylance registry hive on the device, you need to click on HKEY_LOCAL_MACHINESOFTWARECylanceDesktop folder.You need to change the current owner from a system to a domain administrator.You should be able to uninstall the Cylance service once the device is back up.msiexec is a command line uninstall option.
I need to figure out how to turn this into a script.
Did you do any testing to see if this solved your problem?I'm not sure if it will.Prior to Intercept X/Hitman Pro being available, I've run Cylcance and Sophos Central/Cloud side by side for three years.While Cylance does most of the heavy lifting, I have had good results with web filtering/ad blocking and zapping the occasional.js code with Sophos.Performance is not an issue with the standard computer configuration.
Cylance wouldn't have anything to do with slow logins to external applications.
Did you do any testing to see if this solved your problem?I'm not sure if it will.Prior to Intercept X/Hitman Pro being available, I've run Cylcance and Sophos Central/Cloud side by side for three years.While Cylance does most of the heavy lifting, I have had good results with web filtering/ad blocking and zapping the occasional.js code with Sophos.Performance is not an issue with the standard computer configuration.
Cylance wouldn't have anything to do with slow logins to external applications.
Nothing special?99% of our computers are spinning disks, which is good for performance.
It sounds like you manage your security solution on your own.Since it's the same dashboard for all their clients, the MSP couldn't give that access.
I have another post here but this one was just about figuring out how to remove Cylance without the password, while other things get figured out.
Four computers that came back after deployment of Trendmicro, had Eset, Cylance and trend micro, were so slow you can't get past the login screen without safemode.When we started with the MSP, they sold us Eset, then discontinued support for it and switched us to Cylance.I don't know why some of our computers still had it.The thing is, we haven't had a great relationship with the MSP since we started with them, it's like one step forward three steps back.The entire team that's supposed to be experts in all things regarding our company as well as the guys to escalate to have been replaced at least 3 times in the 2 years we've been with them.If I have to work 5am to 3am in order to get things back to normal, I will bring us to the AV.
I expect to have to do more work to get that sorted out between the AD server and Trend Micro, this issue the users report starting after the recovery from the malware and the only changes since was the new DC.
According to 5 users, their computers have been working better since Cylance was removed.
reg -actn setowner -ownr "n:Administrators"
The setacl does not work with my installation, just a quick update.
Did you look at the task manager to see what the process was doing?Cylance is very light.With any definition updates, trend micro really slows down the systems.You can whitelist files with Cylance.Cylance is a better solution than Tren Micro.