Provided by in-house security experts, DHL Security Services delivers end-to-end security risk assessment to ensure assets are protected across the entire supply chain.
Is DHL shipping insured?
DHL Shipment Value Protection provides peace of mind and protection to DHL's customers, in return for a charge. During transportation by DHL and in case of an incident, it covers the freight value & transportation cost against physical loss or damage from any external cause.
What is DHL shipment?
DHL Express is one of our fastest international delivery services, providing a delivery time of 1-6 business days for most major destinations.
Is it safe to pay DHL online?
Fraudulent Use of the DHL Brand In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered. Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.
What happens if a DHL parcel is not delivered?
If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location. Follow the instructions on your DHL card and on our Track & Trace page.
Who is legally responsible for lost packages?
As a general rule of thumb, if you don't see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.
When can I file a claim with DHL?
- Loss - Must be filed after 21 days from the date of shipment for domestic and 30 days for international and APO/FPO shipments.
- Damage Can be filed immediately.