John Wayne Airport, Orange County has Traveler Services, Security Wait Times and Travel Tips.
While security and public safety is our top priority, we strive to offer you a positive travel experience on your journey through John Wayne Airport.We constantly work on modernizing our services because our facility is kept up to high standards.The Baggage Claim areas are across from Carousels 2, 3 and 5.Airport or tourism-related questions can be answered by Customer Relations Assistants.A Customer Relations Assistant can be reached by calling or texting.Airport guests can get friendly, knowledgeable service from Volunteer Ambassadors, who are trained customer service professionals.Red coats and friendly smiles make Volunteer Ambassadors easy to identify.ATMs are located in Terminals A, B, and C.Therapy dogs are brought to the Thomas F. Riley Terminal to help make travel more enjoyable.The ambassadors will greet guests and provide joy to those who want to hug, kiss or photograph them.The AirPaws Therapy Dog Program has more information.Baggage Claim can be reached from the gates by escalator, elevator or stairs.The elevators are near the exit doors, while the escalators and stairs are close to the security checkpoint.Baggage carousels 1 and 2 are used by airlines in Terminal A.There is a baggage pickup near Carousel 2.There are Baggage Claim offices nearby.Baggage carousels 3 and 4 are used by airlines in Terminal B.There is a baggage pickup near Carousel 3.There are Baggage Claim offices nearby.Baggage carousels 5, 6 and 7 are used by airlines in Terminal C.There is a baggage pickup near Carousel 6.There are Baggage Claim offices nearby.International travelers arriving from Mexico can claim their bags at Baggage Carousel 7.Questions about baggage should be directed to airline personnel.Skycaps can help with baggage.Baggage claim is the best place to pick up passengers.Baggage Carts "SmarteCartes" are located throughout the Terminal and are available to rent.The award for returning a SmarteCarte is 25 cents.SmarteCartes can pass through the security checkpoint.Cash or credit card is acceptable payment for the SmarteCarte.Military service members can use the USO at the Airport.The Bob Hope USO at John Wayne Airport is open to troops and eligible guests at no cost.Military retirees, as well as active and reserve members and their dependents, are welcome on a space available basis.The Bob Hope USO is open from Monday to Friday.Check-in services are available on the upper level.Frontier and Southwest Curbside check-in is available at the main entrances to the Riley Terminal.Southwest self check-in kiosks are located throughout the ticket counter lobby.Each airline has a ticket counter.You can speed up your travel by avoiding long lines.Most airlines offer web check-in.Print your boarding pass at home or office by visiting your airline's website.If you don't have checked luggage, you can go directly to the security screening checkpoint with this boarding pass.The majority of the concessions are located in the secure area of Terminals A, B and C.Currency exchange services are not offered at John Wayne Airport.The Orange County Airport Branch of City National Bank is near Von Karman Avenue.There are work stations in the Terminal C gate areas.Travelers don't have to pay for these services.Global Entry John Wayne Airport offers pre-approved, low-risk travelers from international destinations expedited clearance at the U.S. Customs and Border Protection.John Wayne Airport is not a Global Entry Enrollment Center.Visit the website for more information on the programs.John Wayne Airport has a variety of ground transportation services.The Rental Cars - Counters are located on the Arrival Level between the Baggage Claim areas of Terminals A and B.The lower level of the Ground Transportation Center is where the rental car pick-up and drop-off area is located.courtesy shuttles are provided by some local hotels to and from John Wayne Airport.Reservations for taxi or shuttle transportation are not needed.The Ground Transportation Center is located between Terminals A and B and can be reached by crossing the signal light near the John Wayne Statue.Taxi or shuttle coordinators can help with transportation needs.You should make reservations in advance if you need a wheelchair accessible van.John Wayne Airport understands that traveling through an airport can be difficult for people with hidden disabilities.The John Wayne Airport Helping Hands team is here to help with the stress associated with airport travel.The Helping Hands Personalized Travel Assistance page has more information.The service is free and is available from 6 am to 11 pm.COVID-19 Rapid Testing can be found in Terminal B on the departure level before the security checkpoint.Testing is open to travelers as well as community members.Some airlines require a test from an approved partner.The Hoag COVID-19 Rapid Test needs to be verified.Cost per test is $139.The Hoag Pop-up Health Fair, located across from Gate 10 in Terminal B, offers complimentary flu and screenings, vaccinations, nutrition and exercise tips for travelers, virtual reality health demonstrations, and more.Please call if you have any questions.Passengers are encouraged to arrive at the Airport 90 minutes to 2 hours prior to their departure to allow ample time for parking and check-in.The airport is open early to accommodate early morning flights.The parking lots are open 4:30 a.m.Some airlines open their tickets.
The Baggage Claim areas have Airport Information Booths located across from Carousels 2, 3 and 5.Airport or tourism-related questions can be answered by Customer Relations Assistants.
A Customer Relations Assistant can be reached by calling or texting.
Airport guests can get friendly, knowledgeable service from Volunteer Ambassadors, who are trained customer service professionals.Red coats and friendly smiles make Volunteer Ambassadors easy to identify.
ATMs are located in Terminals A, B, and C, as well as in Baggage Claim on the Arrival Level.There is a terminal map.
Therapy dogs are brought to the Thomas F. Riley Terminal to help make travel more enjoyable.The ambassadors will greet guests and provide joy to those who want to hug, kiss or photograph them.
Baggage Claim can be found on the Arrival Level of Terminals A, B and C.The elevators are near the exit doors, while the escalators and stairs are close to the security checkpoint.
"SmarteCartes" can be rented throughout the Terminal.The award for returning a SmarteCarte is 25 cents.SmarteCartes can pass through the security checkpoint.Cash or credit card is acceptable payment for the SmarteCarte.
Military service members can use the USO at the Airport.The Bob Hope USO at John Wayne Airport is open to troops and eligible guests at no cost.Military retirees, as well as active and reserve members and their dependents, are welcome on a space available basis.The Bob Hope USO is open from Monday to Friday.
Military service members can use the USO at the Airport.The Bob Hope USO at John Wayne Airport is open to troops and eligible guests at no cost.Military retirees, as well as active and reserve members and their dependents, are welcome on a space available basis.
The ticket counter lobby has self check-in kiosks.Each airline has a ticket counter.You can speed up your travel by avoiding long lines.
Most airlines offer web check-in.Print your boarding pass at home or office by visiting your airline's website.If you don't have checked luggage, you can go directly to the security screening checkpoint with this boarding pass.
The majority of the concessions are located in the secure area of Terminals A, B and C.Food Services and Restaurants can be found at the airport shops.
Currency exchange services are not offered by John Wayne Airport.There are services near the airport.
The Orange County Airport Branch of City National Bank is located at Von Karman Avenue.
South Coast Plaza has a Travelex World Wide Money link.
Downtown Disney has a Travelex World Wide Money link.
The passenger seating rows have electrical power outlets between them.There are work stations in the Terminal C gate areas.Travelers don't have to pay for these services.
John Wayne Airport and the U.S. Customs and Border Protection offer Global Entry to pre-approved, low-risk travelers arriving into Orange County from international destinations.
Visit the website for more information on the programs.
The Rental Cars - Counters are located on the Arrival Level between the Baggage Claim areas of Terminals A and B.The lower level of the Ground Transportation Center is where the rental car pick-up and drop-off area is located.
courtesy shuttles are provided by some local hotels to and from John Wayne Airport.There is a list of hotels with shuttle service.
Reservations for taxi or shuttle transportation are not needed.The Ground Transportation Center is located between Terminals A and B and can be reached by crossing the signal light near the John Wayne Statue.Taxi or shuttle coordinators can help with transportation needs.You should make reservations in advance if you need a wheelchair accessible van.Ground transportation.
It can be difficult for people with hidden disabilities to travel through an airport.The John Wayne Airport Helping Hands team is here to help with the stress associated with airport travel.
COVID-19 Rapid Testing can be found in Terminal B before the security checkpoint.Testing is open to travelers as well as community members.Some airlines require a test from an approved partner.The Hoag COVID-19 Rapid Test needs to be verified.Cost per test is $139.
The Hoag Pop-up Health Fair, located across from Gate 10 in Terminal B, offers complimentary flu and screenings, vaccinations, nutrition and exercise tips for travelers, virtual reality health demonstrations, and more.Please call if you have any questions.
Airport passengers are encouraged to arrive at the Airport 90 minutes to 2 hours prior to their departure to allow plenty of time for parking and check-in.
If an item is lost at the airport, John Wayne Airport police may be able to help.You can check on the lost item by calling.
The Nursing Mother's Lounge at John Wayne Airport is a private space for mothers to pump milk or nurse their babies.The lounge is located in Terminal B between Gates 11 and 12 and features a sink, a changing table, and artwork from the annual aviation-themed student art contest.
You can request a page from any White courtesy phone in Terminals A, B or C.
The Animal Relief Area at the Airport is now available for travelers with service animals or family pets.
The Animal Relief Areas can be found on the Arrival (lower) Level outside of Terminal A near the entrance to parking structure A1, as well as the secure side of the Terminal near Gates 12 and 13.The owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided.
uncaged animals are not allowed in the terminal.
There are pay phones with data ports in the Riley Terminal.
The Riley Terminal has white courtesy telephones.To respond to an overhead page, to request a page for a missing party, or for any questions or concerns you may have, these phones can be used.Pay phones are the best way to make outgoing phone calls.
The Transportation Security Administration is in charge of baggage screening and security screening.For more information on items allowed through security, visit our Travel Tips section.
Eligible passengers who travel domestically on participating airlines, as well as those who are members of the Customs and Border Protection (CBP) Trusted Traveler programs, are able to enroll in the Transportation Security Administration (TSA) Pre® program.