Square Support Center - USHow do you reset a chip reader? AskingLot.comSolved: My Square Contact
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If the steps above do not work, you can either quit or update the Square app.
The battery is low.You can see the battery level by pressing the button on your reader.Low battery is what blinking red means.
You can restart your electronic device.It is possible to put your device into Airplane mode first.
Your reader needs to be reset.The power button needs to be held down for 20 seconds.The reader's lights will flash orange, red, and then stop.After the red lights have stopped flashing, don't let the power button go.
Microwave ovens, phones, and fluorescent lights are some of the sources of interference for your Reader.
Before you attempt to connect your Reader, make sure that it is fully charged and that you have a strong internet connection.
The device settings should be turned on.Make sure the Square app is enabled on your device.Permissions for the Square app need to be enabled in order to do so.
You can't use your reader in Offline Mode if your device is connected to the internet.
After the 4 lights stop blinking red, hold the button on the reader with a small object like a pen cap or paper clip.After the red lights have stopped flashing, don't let the power button go.
The reader lights will turn green if you press the button again.If the lights don't turn on, please try again and make sure to press and hold the reader's button for 20 seconds.After the red lights have stopped flashing, don't let the power button go.
Press the reader's power button for 10 seconds until you see four orange blinking lights.When you see the four orange lights, immediately release the power button.You need to try again if you see red lights because you held the button too long.
There is a video on Accepting Chip Card Payments with the Square Contactless and Chip Reader.
To pair your Reader with a new device or switch the Reader to a different device, you must first have your reader forget it is connected to the previous device.On the device currently connected to your reader, head to the Square App.
Make sure that your reader is fully charged and that you have a strong data connection.
You need to press charge in the Square App.Before you ask your customer to make a payment, you should see a single green light on the reader.
Make sure the reader is plugged into a grounded AC outlet or the hardware hub of your Square Stand.
After the 4 lights stop blinking red, hold the button on the reader with a small object like a pen cap or paper clip.After the red lights have stopped flashing, don't let the power button go.
Make sure to press and hold the reader's button for 20 seconds if the lights don't turn on again.After the red lights have stopped flashing, don't let the power button go.
After trying the above steps, you can reset your reader.
While the reader is charging, use a small object like a pen cap or paper clip to hold the button for 20 seconds.
Wait 10 seconds after releasing the button.After the red lights have stopped flashing, don't let the power button go.
You are all set if the reader lights turn on.Please try again if the lights don't turn on.Press and hold the reader's button for 20 seconds.After the red lights have stopped flashing, don't let the power button go.
Square cables are tested to government standards.We recommend that you follow these guidelines to keep you safe.
These can cause fire, electric shock, injury, or damage to your Square product if you store your devices and cables in a safe place.
Your cables and devices should be inspected for any damage or debris that could affect the performance of your products.If you see debris or damage to a cable, stop using it and contact Square Support for a replacement.
The reader can be used with the iPad 3 or higher.If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Stand's hardware hub.
You can connect the reader to your iPad via the internet, but we don't officially support it.
You need to use the magstripe reader or the Square Stand in Offline Mode.
Airplane Mode stops your device from connecting to the internet.Your reader will disengage.If you go into Airplane Mode, you need to connect your phone to your reader to use it.If you want to take magstripe payments while in Offline Mode, you should only use wi-fi if you need to.
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