What are the two important functions of front desk operations?
What are the two important functions of front desk operations?
Importance of Front Office Department: Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.
What is front office operation and its activities?
The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations. The functions of the front office generally generate the majority of revenue for a firm.
What is front office systems?
Front office systems are any computer programs that enable front office workers to perform their jobs. In retail, a good example of this type of system is a cash register that automatically transfers sales data to back office systems.2 days ago
What is the front office in hotel?
In the hotel industry, the front office specifically refers to the area where customers first arrive at the hotel. A receptionist is typically employed to work in the front office; the role of a receptionist is to get in touch with the customers, confirm their reservation, and answer customer's questions.