Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
How much do help desk specialists make?
City Avg. salary Hourly rate
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New York, NY $66,851 $32.14
San Francisco, CA $59,080 $28.40
Boston, MA $58,502 $28.13
Baltimore, MD $51,396 $24.71
What skills are needed for IT help desk?
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more. The help desk role is not an easy one. It can be a negative environment as technicians are constantly bombarded with questions and problems.Feb 7, 2020