A payment displayed as SumUp on your bank statement means that you have paid someone who uses one of our card readers. On the statement it should also display the name of that merchant. Hope this helps.
Who uses SumUp?
Today, over 3 million businesses rely on SumUp to get paid. We give access to financial services to the millions of businesses that are considered too small for most providers. They're as much as 10 times smaller than the smallest businesses that would be targeted by banks and traditional providers.
Is SumUp app safe?
SumUp payments are processed in accordance with the highest industry security standards. SumUp's transaction process ensures that all data is encrypted and transferred to our secure payment server. In addition, SumUp never stores any sensitive data on mobile devices such as your smartphone, tablet, or card reader.
How do I reset my SumUp account?
- On your SumUp profile, select the profile symbol in the top right corner.
- Select "Profile details" and then "Bank details".
- Scroll down to the button "Change Bank Account".
- Please enter your sort code and account number.
- Click "Save and continue".
How do I update my SumUp account?
If you need to change or update your bank account details, just email our SumUp Support Team (support@sumup.com) a copy of a bank statement with your new bank information, including: Account name Account number Routing number (ABA) Note: The copy of the bank statement should
How do I reset my SumUp password?
Forgotten Password Just click “Forgot your password?” underneath the “Login” button. You will be asked to enter your SumUp email address. After entering your email address, please click on “Reset Password”. We will immediately send you an email that contains a button labeled “New Password”.
How do I change my email on SumUp?
Change email address If you want to change the email address linked to your SumUp Profile, please send an email to our Support Team at support@sumup.com from the original email address you registered and include your new email address in the body of your message.
How do I get my money from SumUp?
On the SumUp App, tap “Account” on the Home screen. Tap the settings icon in the top corner and choose “Payout settings”. Choose between: "Direct to bank account" to receive your money to your bank account in 2-3 days.
Is SumUp instant?
SumUp receives the funds, deducts the transaction fee and immediately transfers the outstanding amount. On the same evening, you will receive an email with the settlement report attached.
Can you withdraw cash with SumUp card?
You can use the SumUp Card to pay anywhere, including online, that accepts Mastercard. Additionally, you can use the card to withdraw cash from most ATMs.