Having grown over 24,000% since it was created in 2016, OnBuy is now too big to ignore for any sellers who are yet to sign up. That's especially true considering the ongoing globalization of OnBuy, which will see the marketplace live in over 140 countries worldwide by year-end 2023.
Does OnBuy sell new products?
OnBuy operates a catalogue system, so you can list against new products or create new ones. OnBuy offers three ways to list your products: manually, via their templates, or by using a channel integration. If you need to create new products manually, their Product Creation Wizard lets you do this easily.18 May 2021
Where is OnBuy based?
Where is OnBuy based? We're based in the UK. The OnBuy team works from our headquarters in Dorset. As a British business, we're proud to support the economy by paying our fair share of tax and we have no overseas offices diverting funds to other countries.
Who do OnBuy ship with?
We deliver to over 150 countries, so it's likely that we do! Our sellers use a wide range of couriers, including Royal Mail, DPD and Yodel. You can check estimated delivery times from the product page and even upgrade to a faster delivery (if available) during checkout.
Can I track my OnBuy order?
Please note: As OnBuy is an online marketplace and not a retailer, we don't dispatch anything ourselves and are therefore unable to provide any tracking information.
Are OnBuy products new?
The OnBuy company is a marketplace website with a large product range for buyers and sellers. OnBuy features products that are new or used, meaning there may be second-hand products on sale.5 Dec 2019
Does OnBuy sell real products?
OnBuy.com is one of the newer UK-based online shopping platforms, selling goods from high street brands to products from smaller retailers. Unlike other online marketplaces (such as Amazon or eBay) they are not a retailer so you will need to take up any requests directly with the seller.
Can you sell used items on OnBuy?
Because the product range that the marketplace has is so diverse, you're able to sell on OnBuy with almost no limits. However, keep in mind that certain items cannot be sold through the marketplace, including: Counterfeit items.
Does OnBuy do refunds?
We're an online marketplace, not a retailer, so you'll need to request a return from the seller you ordered from. This can be done through your OnBuy account. Then, click the 'Return Items' button and select a reason for your return.
How long does OnBuy take to refund?
How quickly will a refund reach my account? Once a refund has been processed by the seller, the money should reach your original payment method in 3-5 working days, although this can take up to 30 days for credit/debit cards depending on who you bank with.
Does OnBuy have buyer protection?
Yes! All of our customers are covered by the Buyer Protection scheme for eligible issues, regardless of whether you paid by card or through PayPal.