- Sign in to your Spectrum account.
- Select the Services tab.
- Choose the TV tab.
- Select Experiencing Issues? next to the equipment of your choice.
- Choose Reset Equipment.
Why is my Spectrum cable not working?
Most problems can be resolved by sending a refresh signal to your Spectrum Receiver. You an also try to reboot your receiver by unplugging the power cord and allowing at least 60 seconds before plugging it back in. Allow at least 20 minutes for the receiver to fully recover and then turn it back on.
Why can't I get all channels on Spectrum app?
All the channels you're subscribed to are available only if you're on your home network. If you're away from home, some channels are disabled. If the location permissions on your device are disabled for the My Spectrum app, you won't get access to all your channels.
How do I fix the Spectrum not tunable?
If you're still missing channels, try rebooting your Spectrum Receiver. Unplug the receiver and wait at least 60 seconds before plugging it back in. Note: If you use a CableCARD or personal video recorder device (such as TiVo), you may need a tuning adapter to get all channels.
What does not tunable mean on your TV?
Not tunable means you have no signal to the box if there's an amplifier make sure it's plugged in or a service call will be needed.
What does OCAP mean on a spectrum cable box?
OpenCable Application Platform
Why is spectrum guide not working?
If you're unable to view the full-sized Guide by pressing the Guide button on your remote: Press Menu on your remote, highlight Guide using the arrow buttons and then press OK/Select. If the issue continues, reboot your receiver by unplugging the power cord and allow at least 60 seconds before plugging it back in.
How do I fix tuner or hard drive unavailable?
- Unplug the power from your digital box.
- Remove the coaxial cable by unscrewing both ends.
- Wait for a few seconds.
- Plug the coaxial cable back in and screw the ends.
- Connect the power cable to the cable box.
- Wait for the functionality to restore.
Why can't I get all channels on spectrum app?
All the channels you're subscribed to are available only if you're on your home network. If you're away from home, some channels are disabled. If the location permissions on your device are disabled for the My Spectrum app, you won't get access to all your channels.